I recently ordered 3 desk lamps from you which arrived promptly without bulbs. Your light descriptions on the site are very sparse and don’t even tell me if the bulb is screw-in or bayonet.
The one thing your sales team in-store are really good at – ensuring I walk out the store with bulbs that fit and create the lighting I want. Secondly, I think you are missing a big cross selling opportunity. There is a lot of flickering and instability with menus. Firstly, I normally do online shopping on my iPad and the experience around that could be improved a lot. I think you are missing a trick or two though. Your web site seems comprehensive in that there are many choices. The outdoor plug I bought was also broken and I had to exchange this at the Ruimsig store as well.ĭisappointing that the level of knowledge in lights are so poor at a place that specializes in it… I then went to Chamberlain’s hardware and they told me that I should’ve bought another part together with the dimmer plate for it to work – They then sold me a dimmer plate that worked for the LED lightbulbs. I exchanged the item at your Ruimsig branch and the salesperson again assured me that those dimmer plates will work for LED lightbulbs, but after I installed at home it didn’t work. After I received the order, I had to exchange the item because the two switches were for two different lights. The consultant also told me that the two switches on the dimmer plate is for the same light – One switch will turn the light on and off and the other switch will dim the light. I went onto your website and chatted to one of your consultants, who assured me that the dimmer plate I bought will work with LED lightbulbs.
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